Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 3 days of delivery
Ship items back to me within: 14 days of delivery
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Frequently Asked Questions
Custom and personalized orders
Don't hesitate to request a custom and personalized rug or bag—we'll bring your vision to life! With a production time of 4 to 5 weeks, we're dedicated to crafting a piece that's uniquely yours. You can even send us a photo, and we'll be delighted to create it for you.
Care instructions
- Vacuum your rug once or twice a month.
- Air your rug regularly.
- Do not use chemicals or bleach products, it can damage the wool of your rug.
- For Deep Cleaning contact a professional rug cleaner .
Wholesale availability
For wholesale inquiries, don't hesitate to reach out to us. We're happy to discuss discounts and tailor a deal to meet your needs.